Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Dallas, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the Texas branch of Uline, a leading distributor of shipping and packaging materials, by overseeing daily operations and team performance. This role exists to maintain Uline's reputation for legendary customer service by training team leads and fostering a high-performing, positive work environment. The manager is responsible for evaluating procedures, improving efficiency, and resolving escalated customer issues to ensure consistent service quality.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

uline

$85k-$100k

management

customer service

onsite

drug-free workplace

bachelor's degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, tuition assistance, fitness center.

Why this role

Includes comprehensive health insurance, 401(k) with 6% match, bonus programs, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.