Special Services Representative

Job overview

The Special Services Representative role is onsite in Washington, DC. Compensation is not specified. Verida provides transportation-related services to members who need recurring transportation. The representative helps members arrange and manage transportation by scheduling standing orders and demand trips, addressing transportation concerns, and maintaining accurate records. The role supports clear coordination among members, providers, medical facilities, and dispatchers while protecting confidential information.

What you'll do

• Assist members with transportation concerns in a courteous and timely manner
• maintain accurate data and member files
• follow HIPAA confidentiality guidelines
• schedule standing orders, demand trips, and subscription trips using NET InSight
• provide paperwork to clinical staff, providers, and members
• verify insurance for dialysis and nursing home patients
• retrieve call-center messages
• train new employees
• assist dispatchers with send-backs
• process monthly recertification and attendance verification reports.

What we're looking for

Skills & competencies

verida

special services representative

washington dc

recurring transportation

member services

trip scheduling

net insight

hipaa

insurance verification

medical facilities

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Combines recurring-trip scheduling, member service, insurance verification, and coordination with medical facilities. High school diploma or equivalent required.

About the employer

Verida Inc is hiring for this role. Industry: Special Needs Transportation. Sector: 48.