Help Desk Support

Job overview

Help Desk Support is a full-time, onsite position based in either Seattle, WA, or Boise, ID. The salary range is $70,000–$85,000 per year, depending on candidate location. Fennemore is a full-service business law firm, and this role reports to the Help Desk Manager as part of its technology team. The position provides prompt technical support to attorneys, staff, and clients, helping maintain the firm’s systems and resolve hardware, software, application, network, and remote-access issues. It also supports documentation and process improvements and requires regular travel to Pacific Northwest offices as business needs require.

What you'll do

• Provide technical support for hardware, systems, applications, remote access, and network issues
• manage and document help desk tickets
• support remote staff and computer, telephone, and conferencing systems
• maintain technology documentation
• troubleshoot Windows, Microsoft Office, remote access, network connectivity, and security issues
• collaborate on system and process improvements
• participate in after-hours coverage rotation as needed
• travel to regional offices as needed.

What we're looking for

Skills & competencies

help desk support

full-time

seattle wa

boise id

fennemore craig

it support

microsoft windows

microsoft office 365

exchange online

network troubleshooting

after-hours coverage rotation

regional travel

$70k–$85k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual merit increases, monthly bonus program, workplace flexibility options, 401(k) with employer match and profit sharing, health, dental and vision coverage, employer-paid life insurance, paid time off and holidays, wellness and employee assistance programs, and professional development.

Why this role

The role requires regular regional travel and participation in an after-hours coverage rotation as needed.

About the employer

Fennemore Craig is hiring for this role. Industry: Offices of Lawyers. Sector: 54.