Bilingual Customer Service Representative (English/Spanish)

Job overview

The Bilingual Customer Service Representative (English/Spanish) role is onsite in Pembroke Park, FL, with compensation of $18 per hour. The schedule is Monday through Friday, 8:00 a.m.–5:00 p.m.; the posting states weekends off. The role supports customer service and daily operations. The representative handles customer inquiries, resolves issues, processes orders and returns, maintains customer records, and follows up to confirm resolution. The position also supports service improvements and administrative work through collaboration with team members.

What you'll do

• Answer inbound calls and respond to customer inquiries
• resolve complaints and issues
• process orders, returns, and exchanges
• maintain customer records
• handle email and online inquiries
• follow up with customers
• collaborate on service processes
• assist with filing, data entry, and report generation.

What we're looking for

Skills & competencies

customer service representative

bilingual english/spanish

customer inquiries

order processing

customer records

administrative support

pembroke park fl

5th hq

$18/hr

monday–friday

8:00 am–5:00 pm

weekends off

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay up to $18 per hour
• supportive work environment
• opportunities for growth.

Why this role

Bilingual English/Spanish communication is required; the posting specifies a Monday–Friday schedule with weekends off.

About the employer

5th HQ is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.