Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Grand Rapids, MI. Pay is $18.92 per hour. The Rapid is a public transportation organization providing safe, reliable, and accessible transit services in the Grand Rapids area. The specialist supports positive rider experiences by providing transit information, trip-planning assistance, fare media sales, and responses to customer inquiries. The role also handles transactions and reconciliations and supports ADA and reduced-fare identification services.

What you'll do

• Provide professional customer service
• sell fare media and handle cash and electronic transactions
• maintain cash and fare balances and reconcile sales
• monitor online sales and prepare bulk ticket orders
• provide information about transit services and fares
• respond to customer compliments, complaints, and service requests
• assist with routes, schedules, and trip planning
• produce identification cards for ADA and reduced-fare passengers.

What we're looking for

Skills & competencies

customer experience specialist

public transportation

rider support

fare media

cash handling

trip planning

ada

reduced fare

grand rapids mi

$18.92/hr

the rapid

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• employer contribution and match for a health savings account under the high-deductible plan
• 10% employer retirement contribution
• life and disability insurance
• employee assistance program
• onsite fitness center and gym reimbursement
• free transit rides for eligible employees and dependents
• and accrued vacation and sick time.

Why this role

Customer-facing role combining transit information and trip planning with fare sales, cash handling, and daily reconciliation.

About the employer

The Rapid is hiring for this role. Industry: Regulation and Administration of Transportation Programs. Sector: 92.