Client Service Analyst

Job overview

The Client Service Analyst is an onsite, full-time role at Clinical Architecture’s Carmel, IN headquarters, in the Indianapolis area. Compensation is not specified. Clinical Architecture develops healthcare IT solutions and supports clients using its software. The analyst helps clients use the company’s software by learning product capabilities, responding to inquiries, and translating client needs into actionable work. The role supports client satisfaction and product improvement through configuration analysis, troubleshooting, and collaboration with internal teams.

What you'll do

• Collaborate with the Client Success Manager
• learn product features and educate clients
• analyze product configurations against client needs
• identify improvements and propose solutions
• share client utilization and product performance with internal teams
• translate client needs into actionable items
• respond to written and verbal inquiries
• troubleshoot issues and test software enhancements.

What we're looking for

Skills & competencies

client service analyst

indianapolis in area

carmel headquarters

clinical architecture

healthcare it

saas support

client success

software configuration

data analysis

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and development opportunities
• paid volunteer time, paid holidays, PTO, and a winter break week for full-time team members
• sabbatical opportunities
• medical, dental, vision, and ancillary insurance for eligible employees
• parental leave
• employer-paid short- and long-term disability
• wellness incentives
• 401(k) matching.

Why this role

The posting specifies five days per week onsite at the Carmel headquarters and notes flexibility may be offered when needed.

About the employer

Clinical Architecture is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.