Applications Support Analyst (Tier 2)

Job overview

The Applications Support Analyst (Tier 2) role is onsite in Leonardtown, MD. Compensation is not specified. CyberLinx Solutions is seeking an analyst to support enterprise applications and maintain the reliability and performance of business-critical systems. As a second-level escalation point, the analyst troubleshoots application issues and incidents, coordinates with development, infrastructure, and vendor teams, and supports updates, testing, and deployment. The role also documents incidents and procedures, assists users, and recommends system improvements.

What you'll do

• Provide Tier 2 support for enterprise applications
• troubleshoot functionality, workflows, integrations, and data issues
• collaborate with development, infrastructure, and vendor teams
• install and maintain updates, patches, and releases
• monitor performance, logs, and error reports
• document incidents and troubleshooting procedures
• participate in testing and deployment
• support business process analysis and user training.

What we're looking for

Skills & competencies

full-time

leonardtown md

cyberlinx solutions

applications support analyst

tier 2 support

enterprise applications

troubleshooting

application integrations

incident documentation

software updates

testing and deployment

end-user support

erp software

Work arrangement

• Weekend coverage required

Why this role

ERP or municipal software experience is listed as a relevant qualification.

About the employer

CyberLinx Solutions LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.