Bilingual Customer Support Specialist

Job overview

The Bilingual Customer Support Specialist role is an onsite position based in Arlington, TX. Compensation is specified as $26 to $30 per hour, and the role supports the customer service department at Uline, a leading distributor of shipping and industrial materials. This role exists to provide legendary service by processing customer orders, offering product recommendations, and resolving account inquiries. The specialist acts as a product and solutions expert, building strong business relationships through phone, email, and chat interactions to ensure customer satisfaction.

What you'll do

• Process customer orders, make product recommendations, handle account inquiries, answer product/pricing/shipping questions, build business relationships, assist with website navigation.

What we're looking for

Skills & competencies

full-time

day shift

arlington tx

bilingual

customer support

onsite

no on-call

no travel

uline

$26-$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Bilingual (English/Spanish) fluency required; includes comprehensive training and peer mentoring.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.