Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Elmwood, WI. Compensation is not specified. The role supports customers and sales staff at MAI Animal Health-Genesis. The representative resolves customer questions, enters sales orders, and helps customers identify and use appropriate products. By documenting interactions, following up, and coordinating with other departments, the role contributes to customer satisfaction and timely resolution of concerns.

What you'll do

• Answer and resolve customer questions professionally
• support sales staff
• enter sales orders
• respond to product and service inquiries, including installation, product functions, and troubleshooting
• offer preventive maintenance and configuration recommendations
• document customer interactions
• follow up on product receipt and satisfaction
• collaborate with departments to resolve or escalate concerns
• follow safe work practices.

What we're looking for

Skills & competencies

customer service representative

elmwood wi

mai animal health-genesis

monday-friday

8:00 a.m.-4:00 p.m.

sales order entry

customer inquiries

product troubleshooting

customer follow-up

veterinary field experience preferred

microsoft outlook

microsoft word

excel

Work arrangement

• Weekend coverage required

Why this role

Schedule listed as Monday–Friday, 8:00 a.m.–4:00 p.m.; two years of customer service experience and high school graduation or equivalent required; veterinary-field experience preferred.

About the employer

MAI Animal Health-Genesis is hiring for this role. Industry: Veterinary Services. Sector: 54.