Core Crew (Front Desk & Sales) - Santa Monica, CA

Job overview

The Core Crew (Front Desk & Sales) - Santa Monica, CA is an onsite role based in Los Angeles, CA. The position offers $20.25/hour plus opportunities to earn sales commission. This role supports the studio team at [solidcore], a national boutique fitness company. The role exists to provide front desk, administrative, and sales support to the Head Coach and Community Manager. Core Crew members contribute to the studio's success by generating sales, promoting the brand, and delivering a positive, professional experience to clients.

What you'll do

• Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming. Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
• and responding to client requests and concerns promptly and effectively. Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions. Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested. Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed. Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed. Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately. Quickly addressing any maintenance or equipment issues that are visible to clients. Following up with client lists in Axle to meet monthly sales quota. Responding to client emails. Alerting coaches about client milestones and setting up the celebration board.

What we're looking for

Skills & competencies

part-time

day shift

los angeles ca

santa monica

[solidcore]

fitness

sales

front desk

customer service

$20.25/hr

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Free drop in classes, sales commission opportunities

Why this role

Boutique fitness environment, sales commission opportunities, focus on community and client experience.

About the employer

[solidcore] is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.