Senior Manager, Education Operations

Job overview

The Senior Manager, Education Operations role is listed in New Castle, DE. The posting describes flexible hybrid working arrangements but does not specify this role’s individual arrangement. Compensation is not specified. The role supports Sallie Mae’s mission to help students plan for and complete higher education by building employee capability across Operations. The manager sets the Operations Education strategy and leads learning programs that respond to business priorities, performance trends, regulatory requirements, and workforce needs. The role uses data and cross-functional partnerships to strengthen employee skills, operational performance, and customer experience.

What you'll do

• Develop and execute the Operations Education strategy and roadmap
• establish learning frameworks and program standards
• use performance data to identify learning needs and evaluate effectiveness
• oversee curriculum design and delivery
• lead and develop Education professionals
• support operational change and workforce readiness
• manage education resources, priorities, budgets, and project portfolios.

What we're looking for

Skills & competencies

education operations

senior manager

learning strategy

employee development

instructional design

operations performance

customer experience

compliance

workforce readiness

learning programs

new castle de

sallie mae

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include PTO, floating and federal holidays, 401(k) match, medical, dental and vision coverage, disability and life insurance, paid parental leave, tuition reimbursement, and career development opportunities.

Why this role

Strategic leadership role spanning new-hire education, continuing education, skill development, and ongoing learning reinforcement.

About the employer

Sallie Mae is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.