Assistant Store Manager - Customer Experience

Job overview

Assistant Store Manager - Customer Experience PetSmart is seeking an Assistant Store Manager - Customer Experience in Kentwood, MI. Compensation is not specified. This role is onsite. This role is responsible for driving the pet parent experience through culture and strategies, achieving targeted results, and sharing responsibility for store cleanliness, merchandising, and associate engagement.

What you'll do

• People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for experience activities in pivotal areas of the store.
• Effectively communicates company information and priorities to associates.
• Delegate and validate completion of daily tasks.
• Recognizes and celebrates associates driving overall associate engagement.
• Overall Store Experience: Leads the associate and pet parent experience at all levels.
• Responsible for the pet parent experience and outcomes.
• Assists with reservations in hotels, salons, and training.
• Oversees all PetSmart services.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Oversees store events and marketing.
• Maintains store standards and leads a culture of empowerment.
• Responsible for conducting monthly Services Walks.
• Responsible for taking immediate action when a sick/injured pet is identified.
• Shared responsibility with store opening and closing procedures.
• Assists and works in other departments as required.
• Business Management: Drives and identifies opportunities to grow the business.
• Manages expenses.
• Leverages home office partners and resources.
• Works directly with the services associates on productivity and scheduling.

What we're looking for

Experience

3-5 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail.

Skills & competencies

assistant store manager

customer experience

full-time

kentwood mi

petsmart

retail management

customer service

associate development

pet parent experience

united states

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off for full-time associates, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

About the employer

PetSmart is hiring for this role. Industry: Electronics and Appliance Retailers. Sector: 44.