Customer Care Representative

Job overview

The Customer Care Representative role is onsite in Malvern, PA, with an annual salary of $47,000–$52,000. Chester County Fuel provides homeowners with heating, cooling, and fuel services and emphasizes customer experience, teamwork, and career growth. The representative maintains customer accounts, responds to difficult situations using scripts and escalation procedures, and follows up to support customer satisfaction. The role also provides accurate information, resolves issues, and works with the sales lead to stay current on services and products.

What you'll do

• Maintain customer accounts and update account information
• use scripts to handle difficult customer situations and escalate when needed
• follow up on customer interactions
• provide accurate information, resolve issues, and address complaints
• work with the sales lead to stay current on service and product knowledge.

What we're looking for

Skills & competencies

customer care representative

customer service

account maintenance

issue resolution

malvern pa

chester county fuel

$47k–$52k/year

heating services

cooling services

fuel services

401(k) match

paid time off

medical insurance

dental insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance, disability insurance, 401(k) with company match, and paid time off.

About the employer

Chester County Fuel is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.