PBX Operator

Job overview

The PBX Operator role is onsite in Bethesda, MD, and pays $18 per hour. The hotel team supports guest communications and hotel operations. The operator handles incoming calls and reservation inquiries, directs callers, and relays accurate messages. The role also dispatches requests to security, guest services, and property operations associates, helping coordinate timely responses to guest needs and emergencies.

What you'll do

• Manage reservation inquiries by phone, email, and booking platforms
• answer and direct calls
• act as dispatcher for security, guest services, and property operations
• provide information through paging systems and two-way radios
• transcribe and verify messages
• input and retrieve messages using the computer system.

What we're looking for

Skills & competencies

pbx operator

hotel communications

call routing

reservations

guest services

dispatch

bethesda md

crescent hotels & resorts

$18/hr

full-time

customer service

computer systems

Work arrangement

• Weekend coverage required

Why this role

Requires English communication, customer-service skills, and the ability to use a moderately complex computer system. The role involves sitting in a confined space for extended periods.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.