Director of Customer Success

Job overview

The Director of Customer Success role is onsite in Seattle, WA. Compensation is not specified. Zenoti provides cloud-based software for the beauty and wellness industry, serving salons, spas, medspas, and fitness studios. The director helps customers realize value from Zenoti’s platform by guiding adoption, addressing business challenges, and using customer insights to support retention and growth. The role also coordinates with sales, marketing, product, and support teams to improve the customer journey and product experience.

What you'll do

• Build relationships with customers, executives, and stakeholders
• understand customer needs and drive platform adoption and business results
• develop expertise in Zenoti’s platform
• analyze customer challenges and develop solutions
• use customer data to guide retention and identify expansion opportunities
• lead customer conversations and influence stakeholders
• manage renewals strategically
• collaborate with sales, marketing, product, and support
• prioritize multiple accounts and communicate complex topics clearly.

What we're looking for

Skills & competencies

director of customer success

customer success

customer advocacy

saas

cloud software

customer retention

product adoption

account growth

cross-functional collaboration

seattle wa

zenoti

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth, learning, and career advancement opportunities.

Why this role

Supports customers across a cloud-based platform serving beauty, wellness, and fitness businesses.

About the employer

Zenoti is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.