Multi-Location Customer Service Specialist

Job overview

The Multi-Location Customer Service Specialist is an onsite role based in Athens, AL, with a pay rate of $17.50/hr. This position supports the Sherwin-Williams retail store by providing expert product recommendations and service to wholesale and retail customers. This role exists to ensure high levels of customer satisfaction and store sales performance. The specialist manages customer inquiries, processes transactions, and maintains store visual standards to contribute to the company's mission of coloring and protecting the world.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

athens al

sherwin-williams

customer service

sales

retail

paint

onsite

$17.50/hr

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement, health care, total well-being, and daily commute benefits.

Why this role

Multi-location coverage within a 40-mile radius.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.