Customer Service Team Lead
Employment type
Full-time
Work setting
On-site
Location
Greeneville, TN
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead is an onsite role based in Greeneville, TN, supporting the operations team at Forward Air. This role exists to provide real-time operational support, queue management, and coaching for the customer service team. The lead monitors workload distribution, serves as an escalation point for complex issues, and guides team members in navigating systems and processes to ensure consistent service standards.
What you'll do
- Monitor contact queues, redistribute work, resolve customer escalations, coach team members, conduct quality observations, and support training activities.
What we're looking for
- Skills & competencies
- full-timeday shiftgreeneville tnlogisticscustomer serviceleadershipteam leadoperationsescalation managementonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Professional development, team-oriented environment, and leadership experience
Why this role
Leadership opportunity, hands-on coaching role, and opportunity to work in a fast-paced logistics environment.
About the employer
Forward Air is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
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Listing ID: c1ed031a-b592-4c9a-b46c-2489a4a542eb