Front Desk Agent, Luxury Hotel

Job overview

The Front Desk Agent role is onsite in Long Beach, CA, and pays $29.50 per hour. The position supports Fairmont Breakers, a historic waterfront hotel returning as Long Beach’s only luxury hotel, with a mission of turning moments into special memories for guests. The role creates a welcoming guest experience while managing front-desk transactions and coordinating requests across hotel teams. It supports smooth arrivals and departures, accurate guest accounts, and prompt resolution of guest concerns.

What you'll do

• Greet and register guests
• verify reservation and credit details
• manage room assignments, keys, payments, guest accounts, and folios
• respond to guest messages and correspondence
• address concerns
• promote hotel facilities and loyalty enrollment
• coordinate with housekeeping, maintenance, concierge, guest services, bell, and valet teams
• follow front-office and safety procedures.

What we're looking for

Skills & competencies

front desk agent

luxury hotel

guest services

hotel operations

guest relations

reservations

cash handling

long beach ca

fairmont

$29.50/hr

overnight availability

variable schedules

Work arrangement

• Weekend coverage required

Benefits & perks

• Discounted hotel rooms and food and beverage rates at sister properties
• learning programs
• growth opportunities
• corporate social responsibility activities.

Why this role

The posting includes employee discounts at sister properties, learning programs through the company’s Academies, and opportunities to grow within the property and across the company.

About the employer

FAIRMONT is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.