Senior Product Support Engineer

Job overview

The Senior Product Support Engineer role is onsite in Frisco, TX, with an expected annual pay range of $90,000–$120,000 and eligibility for bonus opportunities. The role supports Altium’s Customer Support team at a software company focused on electronics innovation. This senior technical role resolves complex customer issues involving Altium products and connected enterprise systems. It also leads root-cause investigations, coordinates with R&D and other teams, documents technical findings, creates support content, tests pre-release features, and coaches fellow support engineers.

What you'll do

• Own support for a prioritized customer base
• handle escalations and complex technical issues
• investigate root causes with R&D, Product Management, and Engineering
• document cases and technical findings
• contribute to FAQs, knowledge-base articles, online help, and community forums
• create technical guides and tutorials
• coach team members
• test pre-release products and features.

What we're looking for

Skills & competencies

senior product support engineer

altium

customer support

pcb design

altium designer

altium 365

enterprise integrations

root cause analysis

technical escalations

frisco tx

$90k–$120k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, health savings and flexible spending accounts, commuter benefits, life insurance, AD&D, pet insurance, company-paid life insurance and AD&D, short- and long-term disability benefits, paid sick time, paid holidays, accrued vacation, and bonus eligibility.

Why this role

Advanced support expertise in PCB design workflows and Altium solutions, with technical leadership across enterprise engineering environments.

About the employer

Altium is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.