Call Center Representative

Job overview

The Call Center Representative role is onsite at First Federal Bank of Louisiana’s Main Office in Lake Charles, LA; compensation is not specified. The representative works in the bank’s Call Center Department. The bank describes its community-first mission as helping people and places realize their dreams. The representative independently handles routine employee and customer inquiries, aiming for first-contact resolution with limited escalation. Customer support, account maintenance, and electronic banking assistance help customers access banking services while protecting confidential information.

What you'll do

• Handle routine inquiries by telephone, email, chat, message, or fax
• build rapport and protect customer confidentiality
• process incoming mail and address changes
• perform account maintenance and prepare follow-up documents
• assist with tax levies and year-end tax forms
• research and resolve complaints
• support electronic banking products and troubleshoot issues
• verify accounts
• identify call trends
• order and distribute branch deposit supplies
• assist with scheduling and training as directed.

What we're looking for

Skills & competencies

call center representative

banking customer service

first-contact resolution

account maintenance

electronic banking

customer confidentiality

lake charles la

first federal bank of louisiana

Work arrangement

• Weekend coverage required

Why this role

Schedule is Monday–Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.; the posting explicitly states this is not a remote position.

About the employer

First Federal Bank of Louisiana is hiring for this role. Industry: Savings Institutions and Other Depository Credit Intermediation. Sector: 52.