Operations Support Specialist II – Readiness & Response

Job overview

The Operations Support Specialist II – Readiness & Response role is an onsite position in Miami, Florida. Compensation is not specified. The role supports an on-demand autonomous ride-hailing company’s public-facing vehicle service. The operator prepares vehicles for service, responds to field incidents, assists riders, troubleshoots technical issues, and supports fleet logistics and safety. These activities help maintain vehicle readiness, service quality, and fleet uptime, including support for new-market launches as needed.

What you'll do

• Perform pre- and post-service readiness checks, mechanical inspections, sensor verification, and data-processing procedures
• coordinate safe vehicle recovery and movement
• use approved remote tools to operate vehicles for recovery and repositioning
• assist riders during incidents and at pickup and drop-off locations
• troubleshoot with terminal commands, applications, and diagnostic tools
• detail vehicles
• manage charging
• support vehicle storage and market launches
• replenish fleet supplies
• document incidents and vehicle status
• follow safety procedures and use required PPE.

What we're looking for

Skills & competencies

miami fl

operations support specialist ii

readiness & response

autonomous vehicles

fleet operations

vehicle readiness

field response

rider support

technical troubleshooting

vehicle recovery

fleet safety

Work arrangement

• Weekend coverage required

Benefits & perks

• Pre-tax commuter benefits
• employer-subsidized healthcare
• healthcare flexible spending account
• employer-paid short- and long-term disability and life insurance
• 401(k)
• paid time off and sick days.

Why this role

The first eight weeks have a Monday–Friday training schedule from 7:30 a.m. to 3:30 p.m.; afterward, listed shifts are 6:00 a.m.–2:30 p.m., 2:00 p.m.–10:00 p.m., or 10:00 p.m.–6:30 a.m.

About the employer

Continuum Resource Network is hiring for this role. Industry: Taxi and Ridesharing Services. Sector: 48.