Service Manager

Job overview

The Service Manager role is an onsite, full-time position in Adamsville, AL. Compensation is not specified. The role supports Hobart Service branch operations and commercial food equipment service technicians. The Service Manager helps lead branch operations and develop a technical field service team, contributing to service revenue growth, productivity, quality, and customer satisfaction. The role coaches technicians, supports service work, and collaborates with dispatch, parts, and administrative staff to maintain service levels.

What you'll do

• Develop and manage a technical field service team
• support technicians with installations, preventive maintenance, warranty and post-warranty support, and emergency visits
• coach and train staff on products, procedures, repair techniques, and customer service
• support customer satisfaction, employee development, retention, and engagement
• assist with branch operations and company policy adherence
• supervise 8–15 direct reports.

What we're looking for

Skills & competencies

service manager

adamsville al

hobart services

commercial food equipment

field service

technician leadership

branch operations

customer satisfaction

team development

travel up to 50%

nights and weekends may be required

Work arrangement

• Weekend coverage required

Why this role

Direct supervisory responsibility for 8–15 employees; travel may be required up to 50% of the time; work hours may extend to nights or weekends.

About the employer

Hobart Services is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.