Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Olympia, WA. Compensation is $23–$26 per hour. The position leads the customer service department and supports its representatives in serving customers and handling office operations. The manager provides staff direction and training, addresses escalated issues, and develops procedures and process improvements. Oversight of ticket assignments, department KPIs, and mail processes helps maintain consistent customer service and efficient administrative support.

What you'll do

• Direct, consult with, and support customer service representatives
• train new and current staff
• create customer service processes and procedures
• assist with client onboarding and offboarding
• resolve escalated customer issues
• track department KPIs
• manage Zendesk ticket assignments
• review and improve processes
• supervise mail processes.

What we're looking for

Skills & competencies

customer service manager

olympia wa

customer service

staff supervision

representative training

zendesk

kpi tracking

client onboarding

escalation resolution

process improvement

vis group

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• federal holidays
• sick and family leave
• mileage reimbursement for business travel
• performance-based Christmas bonus
• medical, dental, vision, and life insurance
• 401(k) with up to 3% company match. Insurance and 401(k) benefits begin after the trial period.

Why this role

Combines frontline customer service oversight with training, Zendesk ticket management, KPI tracking, and process improvement.

About the employer

VIS Group, Inc is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.