Assistant Service Manager

Job overview

The Assistant Service Manager works onsite in Houston, TX. Compensation is not specified. Bigge Crane and Rigging operates, rents, sells, and maintains a large crane fleet and supports equipment service across the country. The role supervises technicians and service administrative staff while supporting customer satisfaction, profitability, and safe operations. It coordinates field service calls, technician schedules, maintenance, repair documentation, and billing support, including required night and weekend on-call coverage.

What you'll do

• Supervise technicians and service administrative staff
• field service calls and schedule technicians
• look up and order parts
• review and approve field technician timesheets
• schedule planned maintenance
• verify service documentation
• provide repair costs and records to Service Billing
• submit service documents for uploading
• provide customers with service and inspection documents
• issue and complete work orders
• field calls on nights and weekends as required.

What we're looking for

Skills & competencies

assistant service manager

crane service

field service

technician scheduling

planned maintenance

service documentation

customer satisfaction

houston tx

bigge crane and rigging

on-call nights and weekends

401(k) match

vacation

company holidays

sick days

Work arrangement

• Weekend coverage required

Benefits & perks

• Matching 401(k), vacation, company holidays, sick days, flexible spending or health savings accounts, and reimbursement under the company BYOD policy.

Why this role

On-call as needed nights and weekends; desired background includes crane mechanic experience and prior supervisory experience.

About the employer

Bigge Crane and Rigging Co. is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.