Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Marco Island, FL; the listing states pay of $18 per year. Hilton Marco Island Beach Resort and Spa is seeking a full-time agent to serve resort guests. The agent manages guest arrivals, stays, and departures by completing registrations, handling payments, answering questions, and resolving concerns. The role supports a courteous, accurate guest experience in a busy resort environment.

What you'll do

• Register guests and manage room assignments
• issue room keys and welcome materials
• greet guests and provide resort and local information
• authorize credit cards and handle cash and other payments
• post charges and balance the house bank
• answer calls and manage guest messages and packages
• close guest accounts at checkout
• assist with reservations, transportation, amenities, and activities
• resolve complaints and complications
• complete shift checklists and assigned duties.

What we're looking for

Skills & competencies

front desk agent

marco island fl

hilton marco island resort and spa

full-time

guest registration

guest services

reservations

payment processing

front office

night audit may be required

high school diploma preferred

Work arrangement

• Weekend coverage required

Why this role

No prior experience is required; hospitality experience is preferred. The role may include varying schedules, holidays, weekends, night audit, and other front-office stations.

About the employer

Hilton Marco Island Resort and Spa is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.