Client Service Representative – Veterinary Hospital

Job overview

The Client Service Representative – Veterinary Hospital role is onsite in Annapolis, MD. Compensation is not specified. Arnold Pet Station provides veterinary care, including dental and surgical services, to clients in Arnold, Severna Park, and Annapolis. The role creates a positive client and patient experience while supporting hospital and kennel operations. It coordinates communications, appointments, records, payments, and administrative support so the veterinary team can provide patient care.

What you'll do

• Greet clients and patients
• manage check-in and check-out and communicate patient flow updates
• handle phone, email, and mail communications
• schedule and confirm appointments and route requests
• triage patients based on urgency
• explain hospital services and care offerings
• handle sensitive situations professionally
• maintain patient records and capture charges
• process payments, refunds, cash reconciliation, and deposits
• fill veterinary prescriptions and provide instructions
• assist with product sales and inventory
• support veterinarians, technicians, and the Practice Manager
• maintain a clean and safe hospital environment
• participate in opening, closing, and weekend duties as assigned.

What we're looking for

Skills & competencies

client service representative

veterinary hospital

customer service

animal care

appointment scheduling

patient records

cash handling

annapolis md

arnold pet station

part-time

full-time option

weekend duties

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k)
• paid time off
• paid holidays
• and employee assistance program.

Why this role

The posting offers part-time or full-time employment and values prior animal experience, while requiring a high school diploma or equivalent.

About the employer

Arnold Pet Station is hiring for this role. Industry: Veterinary Services. Sector: 54.