Director of Customer Success
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Director of Customer Success role is listed in New York, New York; the posting does not specify a work arrangement. Compensation is not specified. The role supports DIGIDECK customers, including major brands, professional sports teams, venues, and entertainment companies. The director will build customer onboarding and adoption programs, establish account coverage and tiering, coach a seven-person team, and use AI-enabled processes and customer health information to improve adoption and support renewal conversations.
What you'll do
- Build AI-enabled dashboards, automation, and processes
- own customer onboarding and adoption across hundreds of accounts
- create an account coverage model and tiering framework
- coach a team of seven through call reviews
- partner with design and delivery
- provide account health signals to executives and account executives.
What we're looking for
- Skills & competencies
- director of customer successcustomer successdigidecksportsdigitaai toolscustomer onboardingcustomer adoptionaccount coverageteam coachingcall reviewsnew york ny
- Work arrangement
- Weekend coverage required
Why this role
The posting describes an AI-forward organization and a customer adoption program to be built from scratch.
About the employer
Sportsdigita is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 11-2022.00
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Listing ID: c106c341-cd5d-4667-bff3-1993fea1ed58