IT Support Specialist II

Job overview

The IT Support Specialist II role is onsite in Independence, OH, with a salary range of $60,373–$72,739 per year. The position supports I Am Boundless’ internal and external clients and its mission to empower people with intellectual and developmental disabilities. The specialist resolves technical issues across computers, software, hardware, servers, and networks, using advanced technical expertise to keep systems functioning and support the organization’s business operations.

What you'll do

• Install, configure, and troubleshoot laptops, workstations, servers, networks, and software
• provide day-to-day technical support
• act as a liaison among customers, departments, vendors, and internal teams
• resolve problems accurately and promptly
• apply knowledge of Active Directory, Group Policy, Windows environments, and security practices.

What we're looking for

Skills & competencies

it support specialist ii

it support

windows

active directory

group policy

hardware troubleshooting

network support

independence oh

i am boundless

$60,373–$72,739/year

monday–friday

8:00 a.m.–4:30 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 5% employer matching after six months
• five weeks of paid time off
• eight paid holidays
• medical insurance
• dental, vision, and wellness options
• FSA and dependent care account
• life and disability insurance
• tuition discounts
• paid training
• employee assistance program
• discount programs.

Why this role

The posting lists a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. and five weeks of paid time off.

About the employer

I Am Boundless, Inc. is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.