Technical Support Analyst

Job overview

The Technical Support Analyst is a hybrid role based in Milwaukee, WI, with periodic travel to the office potentially required as needed. Compensation is not specified. The analyst supports VRC, an independent global valuation firm providing valuation and advisory services. The role maintains secure, reliable end-user systems and provides frontline help desk support. It helps the IT team meet department priorities by troubleshooting issues, managing devices and software, documenting changes, and supporting service performance and security governance.

What you'll do

• Develop, configure, maintain, support, and optimize end-user systems
• maintain device security governance
• provide frontline help desk support and share rotating on-call responsibilities
• administer infrastructure and desktop support, change requests, monitoring, and service requests
• maintain workstations
• troubleshoot desktop and application errors
• manage help desk tickets and escalate issues
• install, upgrade, administer, and plan enhancements for end-user systems
• document configurations, changes, procedures, licensing, and contracts
• deploy hardware and software packages.

What we're looking for

Skills & competencies

technical support analyst

hybrid

milwaukee wi

vrc

help desk

windows 11

azure

microsoft intune

entra

office 365

on-call rotation

end-user systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive bonus program
• medical, dental, and vision insurance
• life and disability insurance
• health savings account
• dependent care reimbursement
• commuter benefits
• 401(k) match
• voluntary insurance
• generous time off and flexible work arrangements
• professional designation fee and study-material reimbursement.

Why this role

Rotating on-call responsibility shared with the IT team; periodic office travel may be required as needed.

About the employer

VRC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.