Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Huntsville, AL; compensation is not specified. The position supports hotel guests through front desk service and communication throughout their stay. The role exists to deliver consistent, personalized guest service while supporting hotel operations. It handles check-in and check-out, guest requests, front desk communications, clerical tasks, and coordination with housekeeping and other hotel teams.

What you'll do

• Welcome guests and support check-in and check-out
• respond to requests in person and by phone
• perform reception, basic computer, and simple accounting tasks
• complete shift checklists and required training
• monitor guest account credit and cash drawer balance
• coordinate with housekeeping
• sell and upsell rooms
• maintain guest, employee, and hotel asset security
• follow fire and evacuation procedures.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

guest relations

check-in

check-out

customer service

huntsville al

hampton inn and suites huntsville

part-time

flexible schedule

hotel operations

cash handling

paid time off

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, optional health and wellness benefits, health reimbursement program, flexible spending account, stay discounts, optional company-paid life insurance, 401(k) matching, employee assistance program, supplemental insurance options, paid holidays, and incentive programs.

About the employer

Hampton Inn and Suites Huntsville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.