Application Specialist, Lead

Job overview

The Application Specialist, Lead role is onsite in Martinsville, VA, and compensation is not specified. The position supports the assigned application specialist team and its call-resolution work. The lead handles escalated calls and helps ensure inquiries are answered accurately, promptly, and professionally. Through quality reviews, coaching, and training support, the role contributes to team performance and project goals.

What you'll do

• Answer calls and provide accurate information
• receive escalated calls and troubleshoot issues
• research unresolved calls
• verify required information
• document actions and update automated systems
• direct or transfer calls
• conduct quality assurance reviews and follow up on corrective actions
• coach associates
• identify training needs with supervisors
• assist with staff training.

What we're looking for

Skills & competencies

application specialist

lead

call center

call resolution

customer service

quality assurance

associate coaching

training support

martinsville va

youngwilliams

data entry

high school diploma

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required. Requires at least one year of data-entry or related experience, call-center customer service experience, and experience leading and directing workflow.

About the employer

YOUNGWILLIAMS INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.