Bilingual Customer Service Representative – State Farm Agent Team Member

Job overview

The Bilingual Customer Service Representative – State Farm Agent Team Member role is onsite in Ellijay, GA. The stated pay range is $45,000–$70,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The role is with Dan Combs State Farm, an independent contractor agent, and requires fluency in Spanish and English. The representative supports customer service and retention by reviewing policies, following up on claims and renewals, answering policy and billing questions, and helping customers address coverage needs. The role also maintains accurate agency records and resolves service issues professionally.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• support customer loyalty and retention
• serve Spanish- and English-speaking customers
• maintain accurate agency records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

bilingual customer service

spanish and english

state farm agent team member

insurance customer service

policy reviews

claims follow-up

renewals

ellijay ga

dan combs state farm

full-time

$45,000–$70,000 per year

property and casualty license

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission, 401(k) with employer match, health insurance, life insurance, paid time off, paid company holidays, and career advancement paths.

Why this role

No prior insurance experience is required. Spanish and English fluency is required, and the employee must be willing to obtain the required Property and Casualty license. The position is with an independent contractor State Farm agent, not State Farm Insurance Companies.

About the employer

Dan Combs State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.