Guest Experience Specialist

Job overview

The Guest Experience Specialist role is onsite in Dulles, VA, at a private aviation terminal. Compensation is $22 per hour. Signature Aviation operates a global network of private aviation terminals focused on safe, convenient, elevated guest experiences. The specialist welcomes guests and crews, coordinates requested services around arriving and departing flights, and helps ensure visits are smooth and well supported. The role combines hospitality, concierge assistance, transaction processing, facility upkeep, security procedures, and coordination with the Airside Experience Team; schedules may include nights, weekends, and holidays.

What you'll do

• Greet and escort guests and crews
• coordinate information and services with terminal teams and external parties
• process guest purchases and fuel transactions
• arrange concierge services as requested
• handle inquiries and concerns
• monitor flights and schedule services
• maintain guest-area amenities and cleanliness
• promote company services
• assist with luggage and transportation
• follow airport security and emergency procedures
• support Airside Experience activities.

What we're looking for

Skills & competencies

guest experience specialist

private aviation

hospitality

concierge services

flight coordination

dulles va

signature aviation

$22 per hour

guest services

airport security

night and weekend availability

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance
• HSA and FSA
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development.

Why this role

High-visibility hospitality role in private aviation; varied schedules may include nights, weekends, and holidays; supports flight crews and VIP travelers.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.