Service Business Development Center Agent

Job overview

The Service Business Development Center Agent role is an onsite, full-time position in Manassas, VA. Compensation is not specified. The role supports Bomnin Automotive Group’s Service Department and reports to service leadership. The agent manages customer communications and service appointments, helping customers receive timely information and a smooth service experience. The role coordinates with service advisors and technicians and maintains accurate customer and appointment records.

What you'll do

• Greet and assist service customers
• answer calls and inquiries about appointments and vehicle concerns
• communicate by phone, email, and other channels
• schedule and confirm appointments
• coordinate with service advisors and technicians
• follow up to confirm or reschedule
• document customer and vehicle information
• update CRM records
• address customer concerns
• assist with service department administrative tasks.

What we're looking for

Skills & competencies

service business development center agent

full-time

manassas va

bomnin automotive group

automotive service

customer service

appointment scheduling

customer communications

crm

service department

customer follow-up

administrative support

Work arrangement

• Weekend coverage required

Why this role

Supports the Service Department through appointment scheduling and customer communications.

About the employer

Bomnin Automotive Group is hiring for this role. Industry: New Car Dealers. Sector: 44.