Product Owner – Agentic Voice Response (AVR)

Job overview

The Product Owner – Agentic Voice Response (AVR) role is listed in Denver, CO; Xcel Energy describes a hybrid work model, with onsite expectations varying by role, team, and business needs. Compensation is $97,600–$138,600 per year. Xcel Energy serves electricity and natural gas customers and is working to enhance customer experience through AI-enabled voice self-service. The Product Owner sets the product vision and roadmap, aligns stakeholders, and leads an agile delivery team to prioritize and deliver customer-facing AI voice capabilities. The role uses customer feedback, research, and performance measures to guide product decisions and ensure solutions meet user needs and responsible AI and accessibility standards.

What you'll do

• Lead strategy and development for AVR and related customer AI experiences
• define product vision, roadmap, goals, and KPIs
• refine user stories, requirements, and backlog
• coordinate testing with end users
• monitor delivery, risks, and budget
• assess vendor deliverables
• lead an approximately 15-member agile scrum team and facilitate sprint meetings.

What we're looking for

Skills & competencies

product owner

agentic voice response

avr

customer ai

agile

scrum

denver co

xcel energy

digital transformation

responsible ai

$97,600-$138,600/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual incentive program
• medical and pharmacy, dental, and vision plans
• life and disability insurance
• flexible spending and health savings accounts
• tuition reimbursement
• pension and 401(k)
• paid time off and holidays
• volunteer paid time off
• parental leave.

Why this role

Preferred experience developing, deploying, or managing customer-facing AI agents and monitoring their performance in production.

About the employer

Xcel Energy is hiring for this role. Industry: Electric Power Distribution. Sector: 22.