Customer Service Representative, Workforce Center

Job overview

The Customer Service Representative, Workforce Center role is onsite in Decorah, IA. Compensation is not specified. Dynamic Workforce Solutions provides workforce training, consulting, management, and administrative services, including support for job seekers and employer talent pipelines. The representative serves as the first point of contact for Workforce Center customers and helps them access employment, training, and supportive resources. The role supports equitable access by providing information, referrals, application and job-search assistance, and coordination with partner staff.

What you'll do

• Serve as the first point of contact for Workforce Center customers
• provide information and referrals to services, workshops, and assessments
• assist with job-search resources, applications, resumes, cover letters, and work-search tools
• coordinate with partner staff
• maintain workshop schedules
• answer and direct calls
• maintain customer statistics and prepare reports.

What we're looking for

Skills & competencies

customer service representative

workforce center

employment services

job search support

customer referrals

decorah ia

dynamic workforce solutions

resume assistance

workshop coordination

customer service experience

associate degree or equivalent

Work arrangement

• Weekend coverage required

Why this role

An associate degree with social services or related coursework, or equivalent experience, is required; at least two years of customer service experience is required. Workforce service experience or demonstrated ability to serve diverse populations is required.

About the employer

Dynamic Workforce Solutions (Do NOT USE) is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.