Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Denver, CO, and pays $19.29–$22.00 per hour. The position is at Embassy Suites by Hilton Denver Central Park and supports hotel guest services. The agent manages guest arrivals and departures, handles requests and payments, and works to resolve concerns. The role contributes to a welcoming and orderly stay by providing accurate information, maintaining guest accounts, and following safety and security procedures.

What you'll do

• Greet guests and provide information
• complete registration and room assignments
• code electronic keys
• authorize credit cards and handle payments
• post charges
• answer calls and relay messages
• close guest accounts at checkout
• research and address complaints
• maintain neat service areas
• follow company, safety, security, fire-prevention, and emergency procedures
• assist other front desk personnel.

What we're looking for

Skills & competencies

front desk agent

denver co

embassy suites central park

$19.29–$22/hr

hotel guest services

check-in

check-out

guest relations

cash handling

front office

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA
• basic life and AD&D insurance
• paid vacation, sick time, and holidays
• Hilton hotel employee discounts.

Why this role

Full-time position; hotel experience is preferred but not required. The role requires standing for most of the shift and lifting up to 25 pounds.

About the employer

Embassy Suites Central Park is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.