Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Glendale, AZ; compensation is $40,000–$50,000 per year. The position is with the Jajou Insurance Agency, a State Farm agent team. The representative handles customer service requests while identifying insurance and financial needs that may merit further discussion with licensed team members. The role supports customer relationships through follow-up, appointment setting, referrals, and insurance review opportunities.

What you'll do

• Answer inbound calls
• complete service requests
• follow up on customer needs
• build customer relationships
• identify insurance and financial needs and cross-sell opportunities
• schedule appointments with licensed team members
• request referrals and reviews when appropriate
• maintain notes and follow-up activity
• track daily activities.

What we're looking for

Skills & competencies

customer service representative

insurance agency

state farm agent team

customer relationships

inbound calls

insurance reviews

cross-sell opportunities

appointment setting

glendale az

$40,000–$50,000/year

part-time

training and development

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, advancement opportunities, and training and development.

Why this role

Part-time role combining customer service with proactive relationship development and opportunity identification.

About the employer

Joseph Jajou - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.