Team Lead, Market Operations — Indianapolis

Job overview

The Team Lead, Market Operations role is onsite in Indianapolis, IN. Compensation is not specified. Carvana’s Market Operations department supports its online vehicle buying and selling experience. The team lead runs the local hub and supports market operations, logistics, team development, and customer experience. The role coaches Customer Advocates, monitors performance, resolves customer issues, and helps keep daily operations on track.

What you'll do

• Help interview, select, onboard, and train Customer Advocates
• coach employees and conduct performance check-ins
• set goals and recognize accomplishments
• prepare and present reports
• support vehicle washing and delivery when needed
• drive production and improve customer and team experience
• manage complex customer-facing issues.

What we're looking for

Skills & competencies

team lead

market operations

customer advocates

team development

logistics

customer experience

vehicle delivery

indianapolis in

carvana

weekend availability stated

visa sponsorship unavailable

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision benefits
• 401(k) with company match
• student loan payments, vehicle discounts, pet benefits, wellness program, and career development opportunities.

Why this role

The posting states that the role requires willingness to work on weekends and is not eligible for visa sponsorship.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.