Customer Experience Associate

Job overview

The Customer Experience Associate role is onsite in Los Angeles, CA, with compensation of $20–$24 per hour. Buck Mason’s Customer Experience team works to provide customers with an extraordinary shopping experience and improve daily operations. This role supports customers across phone, email, and live chat, resolving order and service issues while helping improve customer experience processes. The associate works with technology, product, retail, and online teams to support customer satisfaction and retention.

What you'll do

• Serve as a first contact for customers by phone, email, and live chat
• resolve delivery, transaction, and experience issues
• provide fit and style advice
• track and analyze problem orders and customer experience metrics
• support shipping, fulfillment, and returns
• partner with leadership on policies, procedures, and client retention initiatives.

What we're looking for

Skills & competencies

customer experience

customer support

phone support

email support

live chat

e-commerce

order resolution

customer retention

los angeles ca

buck mason

$20–$24/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• fitness and wellness benefits
• 401(k) company match
• quarterly clothing allowance.

Why this role

Health, dental, and vision insurance; fitness and wellness benefits; 401(k) with company matching; quarterly clothing allowance.

About the employer

Buck Mason is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.