Service Manager

Job overview

The Service Manager role is onsite in Traverse City, MI. Compensation is not specified. The manager leads Bish’s RV’s service department, supporting the company’s goal of transforming the RV service industry. The role builds and leads a high-performing service team while improving customer satisfaction, productivity, and department results. It oversees staffing, workflow, service KPIs, capacity, and collaboration across the organization.

What you'll do

• Lead and develop technicians, service advisors, porters, and detailers
• manage service department sales, gross profit, P&L, and labor costs
• plan staffing around seasonality
• monitor KPIs
• maximize capacity and productivity
• maintain vendor relationships, customer satisfaction, budgets, and a safe work environment.

What we're looking for

Skills & competencies

service manager

traverse city mi

bish’s rv

rv service

service department

team leadership

customer satisfaction

service kpis

staffing and workflow

full-time

medical and dental benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, supplemental coverage, 401(k) matching, employee discounts, company-paid life insurance, gym membership reimbursement, advancement opportunities, and RV Borrowing Program.

Why this role

The posting strongly prefers experience managing a high-volume service center in the RV, automotive, marine, or powersports industry.

About the employer

BISHS RV INC is hiring for this role. Industry: Motorcycle, ATV, and All Other Motor Vehicle Dealers. Sector: 44.