Member Services Representative — Overnight
Compensation
From $11 /hr
Employment type
Full-time
Work setting
On-site
Location
Troy, OH
Schedule
Day shift
Posted
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Job overview
The Member Services Representative — Overnight role is onsite in Troy, OH. Pay is $11 per hour. The representative is the first point of contact for Planet Fitness members, prospective members, and guests, helping create a positive club experience. The role handles member questions and account transactions, supports membership sales, and maintains a clean, organized, and welcoming facility. It contributes to the club’s “Judgement Free” member experience through professional service and reliable front-desk operations.
What you'll do
- Greet members and guests
- respond to questions and concerns
- assist with account inquiries, changes, and billing
- explain memberships and amenities
- support tours, sign-ups, and membership upgrades
- process memberships, cancellations, and payments
- answer phones
- follow opening and closing procedures as assigned
- clean and organize the club, restrooms, locker rooms, and workout areas
- restock cleaning supplies.
What we're looking for
- Skills & competencies
- member services representativeovernightcustomer servicemembership supportfront deskfitness clubcleaning and maintenancetroy ohplanet fitness$11/hourfull-timecpr/aed certificationtanning certificationhealth insurance
- Work arrangement
- Weekend coverage required
Benefits & perks
- Free uniforms, health, dental, and vision insurance, paid time off, training and development, wellness resources, 401(k) and matching, and advancement opportunities.
Why this role
Requires CPR/AED and tanning certifications within company timeframes. Bilingual English/Spanish applicants are encouraged to apply.
About the employer
Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.
Additional details
- Industry sector
- 71
- Industry
- Fitness and Recreational Sports Centers
- Occupation code
- 39-3091.00
You'll be redirected to the employer's application page.
Listing ID: c031ae3a-b640-4507-8581-b4ad7c21ef32