Member Services Representative — Overnight

Job overview

The Member Services Representative — Overnight role is onsite in Troy, OH. Pay is $11 per hour. The representative is the first point of contact for Planet Fitness members, prospective members, and guests, helping create a positive club experience. The role handles member questions and account transactions, supports membership sales, and maintains a clean, organized, and welcoming facility. It contributes to the club’s “Judgement Free” member experience through professional service and reliable front-desk operations.

What you'll do

• Greet members and guests
• respond to questions and concerns
• assist with account inquiries, changes, and billing
• explain memberships and amenities
• support tours, sign-ups, and membership upgrades
• process memberships, cancellations, and payments
• answer phones
• follow opening and closing procedures as assigned
• clean and organize the club, restrooms, locker rooms, and workout areas
• restock cleaning supplies.

What we're looking for

Skills & competencies

member services representative

overnight

customer service

membership support

front desk

fitness club

cleaning and maintenance

troy oh

planet fitness

$11/hour

full-time

cpr/aed certification

tanning certification

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms, health, dental, and vision insurance, paid time off, training and development, wellness resources, 401(k) and matching, and advancement opportunities.

Why this role

Requires CPR/AED and tanning certifications within company timeframes. Bilingual English/Spanish applicants are encouraged to apply.

About the employer

Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.