Plumbing Dispatcher – Customer Service Representative

Job overview

The Plumbing Dispatcher – Customer Service Representative role is onsite in Austell, GA; the posting lists $9–$11 per booked call, salary plus performance pay, and training pay of $15 per hour for the first two weeks. The role supports Panther Brands’ plumbing and home-services operations. The dispatcher schedules customer appointments, routes field technicians, and keeps customers informed about arrival times or delays. The position also supports sales by handling calls, following up with customers, and helping the company’s technicians stay on schedule.

What you'll do

• Answer inbound calls and make outbound calls
• listen to customer needs and schedule appointments
• dispatch field technicians to jobs
• inform customers of arrival times and unavoidable delays
• reschedule appointments when needed
• support sales and company performance.

What we're looking for

Skills & competencies

plumbing dispatcher

customer service representative

austell ga

panther brands

monday–friday

inbound calls

outbound calls

technician dispatch

appointment scheduling

sales support

$9–$11 per booked call

$15/hour training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• paid holidays
• $300 monthly toward medical insurance
• bonuses
• flexible schedule
• snacks and drinks.

Why this role

The schedule is Monday through Friday; on-call hours may be required depending on company needs. Training is in the office for the first two weeks at $15 per hour, without the listed booking, completed-revenue, or service-agreement bonuses during training.

About the employer

Panther Brands is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.