Customer Service Team Lead

Job overview

The Customer Service Team Lead is an onsite role based in Wilmot, WI. The position offers a pay range of $33 to $38 per hour and supports the customer service department at Uline, Inc. This role is responsible for coaching and developing customer service representatives to ensure high-quality service delivery. The Team Lead will evaluate customer interactions, facilitate team meetings, and handle escalated issues to maintain the company's standards for customer satisfaction.

What you'll do

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

What we're looking for

Skills & competencies

full-time

day shift

wilmot wi

uline

customer service

team lead

onsite

$33-$38/hr

leadership

management

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid time off, tuition assistance, on-site fitness center.

Why this role

Pay $33-$38/hr, 6% 401(k) match from day one, tuition assistance, on-site fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.