Universal Representative — Central Support Services

Job overview

The Universal Representative — Central Support Services role is onsite in Honolulu, HI, with pay of $19.00–$29.24 per hour. The Central Support Services department handles support for internal and external customers of Central Pacific Bank. The representative responds to calls and emails, resolves or escalates issues, processes deposit and loan account updates, and supports branches with electronic banking needs. The role helps maintain service standards and accurate operations by documenting concerns, researching resolutions, and coordinating with relevant teams.

What you'll do

• Answer incoming calls and emails
• resolve customer issues or escalate them appropriately
• document concerns and prepare correspondence
• process deposit and loan account updates
• use multiple systems to support branches and electronic banking
• verify record updates
• research operational manuals and procedures
• provide on-the-job training support where applicable.

What we're looking for

Skills & competencies

universal representative

central support services

central pacific bank

honolulu hi

onsite

customer support

banking operations

deposit accounts

loan accounts

electronic banking

call and email support

$19.00–$29.24 per hour

Work arrangement

• Weekend coverage required

Why this role

Senior-level duties include training team members and handling escalated situations; the posting also describes Universal Representative I, II, and III levels.

About the employer

Central Pacific Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.