Client Success Manager

Job overview

The Client Success Manager position is onsite in Virginia Beach, VA. Target total cash compensation is $65,000–$90,000 per year, with an approximate 90/10 mix of base salary and variable incentive. Paradigm provides paper and digital solutions that help colleges and universities issue and protect academic credentials. The manager owns complex client relationships, leads onboarding, identifies risks, and improves client engagement and service processes. The role supports retention and long-term client success by coordinating with internal teams and helping higher education clients realize value from products and services.

What you'll do

• Manage assigned complex client relationships
• develop success plans, stakeholder maps, health action plans, and engagement strategies
• lead client check-ins, business reviews, and presentations
• monitor client health and renewal signals
• create recovery plans
• partner with Client Relations leadership on service issues and risks
• lead complex onboarding
• improve onboarding playbooks and templates
• mentor client account managers
• serve as an escalation point
• support expansion opportunities
• capture product feedback
• improve health scoring, renewal forecasting, escalation workflows, onboarding standards, and communication templates.

What we're looking for

Skills & competencies

client success manager

virginia beach va

onsite

$65k–$90k/year

higher education

client relationships

enterprise accounts

client onboarding

account management

client retention

paradigm

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• retirement plan with company matching
• paid sick and annual leave
• paid holidays, subject to length-of-service qualifications.

Why this role

Requires at least seven years of progressive client success, account management, or client relations experience, including three years managing complex enterprise or strategic accounts and experience mentoring and improving processes.

About the employer

Paradigm Inc. is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.