Front Desk Agent | Hotel Indigo Austin & Holiday Inn Express Downtown Austin

Job overview

The Front Desk Agent role is onsite in Austin, TX. Compensation is not specified. The position supports the Front Office team at the Hotel Indigo Austin Downtown–University and Holiday Inn Express & Suites Austin Downtown–University complex, serving guests in downtown Austin. This role provides a welcoming first point of contact by handling guest arrivals and departures, reservations, inquiries, payments, and concerns. It coordinates with other hotel departments to support guest satisfaction and accurate, secure front desk operations.

What you'll do

• Greet guests
• process check-ins and check-outs
• manage reservations, cancellations, and changes
• respond to calls, emails, and inquiries
• process payments and maintain billing records
• share information about hotel services and local options
• resolve or escalate concerns
• coordinate with housekeeping and maintenance
• update guest records
• follow safety, security, and confidentiality procedures
• assist with administrative tasks.

What we're looking for

Skills & competencies

front desk agent

hotel indigo

holiday inn express

austin tx

full-time

guest services

hotel reservations

check-in and check-out

customer service

opera pms

flexible scheduling

crescent hotels & resorts

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible associates may receive benefits, 401(k) matching, flexible scheduling, and discounts at Crescent-managed and IHG properties.

Why this role

The posting lists flexible scheduling, eligible associate benefits, 401(k) matching, and hotel-property travel discounts.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.