Telecom Customer Care Agent
Compensation
$13.1 – $15.06 /hr
Employment type
Full-time
Work setting
On-site
Location
Wichita, KS
Schedule
Day shift
Posted
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Job overview
The Telecom Customer Care Agent role is an onsite, full-time position in Wichita, KS, paying $13.10–$15.06 per hour, plus commission. MCI provides training in Fortune 500 products and communications technology. The role supports customer service, technical support, and sales by handling customer contacts, resolving issues, documenting account activity, and escalating concerns as needed. It contributes to customer satisfaction and sales through accurate, professional call handling.
What you'll do
- Handle inbound and outbound customer contacts
- understand and resolve customer issues
- research account information and coordinate with other departments
- use systems for account management
- document and process claims
- follow scripts and procedures
- answer questions using training and knowledge resources
- protect confidential information
- escalate issues
- and attend training and meetings.
What we're looking for
- Skills & competencies
- telecom customer carecustomer servicetechnical supportcustomer salescall centerinbound and outbound callswichita ksmci careerscommissionfortune 500 products
- Work arrangement
- Weekend coverage required
Why this role
Commission is available in addition to hourly pay; training is provided.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: bfd56e21-9188-40fa-99a2-a4a996728b67