Customer Care Specialist

Job overview

The Customer Care Specialist role is onsite in Grants Pass, OR. Compensation is not specified. The specialist supports Rick’s Medical Supply’s customer service for patients, clients, referral sources, physicians, sales representatives, and coworkers. The role helps customers obtain durable medical and respiratory equipment, supplies, repairs, and other items by responding to inquiries and orders. Clear communication and helpful service support the company’s stated aim of improving the lives of people with chronic care diseases.

What you'll do

• Answer incoming phone calls and faxes
• take customer orders for durable medical and respiratory equipment, repairs, supplies, and miscellaneous items
• maintain communication with patients, clients, and referral sources
• respond to patient and client questions and problems
• assist walk-in customers as needed.

What we're looking for

Skills & competencies

customer care specialist

rick's medical supply

grants pass or

onsite

medical supply orders

respiratory equipment

durable medical equipment

patient support

phone support

fax orders

walk-in customers

Work arrangement

• Weekend coverage required

Why this role

The posting identifies the role as onsite and describes the company as a SuperCare Health company focused on serving healthcare needs and supporting people with chronic care diseases.

About the employer

Rick's Medical Supply, LLC is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.