Welcome Desk Lead, West Washington

Job overview

The Welcome Desk Lead role is onsite in West Bend, WI, with Monday–Friday hours from 1 p.m. to 9 p.m. and a weekend rotation; compensation is $18–$20 per hour. The role supports the YMCA’s welcome desk and its goal of youth development, healthy living, and social responsibility. The lead guides staff and oversees daily desk operations to provide consistent service and support member enrollment and program participation. The role also helps maintain member follow-up, retention efforts, and accurate financial transactions.

What you'll do

• Lead and train Welcome Desk staff
• assist with recruiting and hiring
• prepare staff schedules
• coordinate service with branch staff
• guide staff on tours, applications, inquiries, referrals, guest passes, registrations, and terminations
• evaluate financial assistance
• support retention strategies
• maintain membership software tracking
• ensure cash balancing and reports
• complete daily bank deposits
• respond to member feedback
• cover shifts as needed
• support first response, conflict resolution, policy enforcement, and opening and closing.

What we're looking for

Skills & competencies

welcome desk lead

membership lead

customer service

staff training

member enrollment

membership operations

west bend wi

monday–friday 1pm–9pm

weekend rotation

$18–$20/hr

free family ymca membership

health insurance

paid retirement

kettle moraine ymca

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 12% paid retirement
• paid time off
• company-paid life insurance
• short-term disability
• free family YMCA membership
• program discounts.

Why this role

Weekend rotation; CPR and AED certification preferred and required within 30 days of hire; free family YMCA membership and program discounts.

About the employer

Kettle Moraine YMCA is hiring for this role. Industry: Civic and Social Organizations. Sector: 81.